Legal & Privacy

Trading Disclosure

People & Pillar™ is a trading name of People and Pillar (Pty) Ltd (Registration No. 2026/609064/07). All services, digital products, and invoices are provided by People and Pillar (Pty) Ltd ("we", "us", "our"). South African law applies.

Information Officer: Mercy Sawana (mercy@peopleandpillar.com)

Deputy Information Officer: To be appointed and registered once directorship registration is complete.

Contact: hello@peopleandpillar.com

Privacy and data-rights queries: privacy@peopleandpillar.com

Registered Address: 10 Peter Avenue, Kempton Park, Johannesburg, Gauteng

Effective Date: 28 August 2026

Version: v3.0

1. TERMS OF SERVICE

1.1 Introduction and Acceptance

By accessing our website, purchasing services or digital products, submitting forms, or engaging with us, you agree to these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind that company.

1.2 Definitions

"Services": Strategic advisory, brand development, website builds, systems implementation, frameworks, and related consulting work as defined in a Statement of Work (SOW) or proposal.

"Digital Products": Toolkits, templates, frameworks, downloads, courses, and portal access licensed to you.

"Client": The person or entity purchasing Services or Digital Products.

"SOW": A program-specific document defining scope, deliverables, timelines, payment terms, and acceptance criteria.

"Frameworks": Our proprietary methodologies, diagnostic tools, and strategic models, and related intellectual property.

1.3 Engagement Model

Services are delivered only as defined in a mutually accepted SOW, proposal, or program description. The SOW controls scope, deliverables, milestones, acceptance criteria, and fees. If there is a conflict between these Terms and an SOW, the SOW governs for that specific engagement.

1.4 Client Responsibilities

You agree to provide timely access to information, brand assets, technical credentials, and decision-makers; attend scheduled discovery calls, review sessions, and handover meetings; complete intake forms and pre-project checklists by agreed deadlines; review deliverables within stated timeframes (typically 24 to 48 hours for feedback rounds); ensure all content, data, and materials you provide are lawful and you have rights to use them; and respond to clarification requests within 48 hours to maintain project timelines.

Timeline Extensions: Delays in providing materials, feedback, or access will extend delivery timelines accordingly. We are not responsible for missed go-live dates caused by client delays.

1.5 Fees, Invoicing, and Payment

All fees are in ZAR (South African Rand) unless stated otherwise. Payment terms are defined in your SOW or at checkout (typically 70% upfront and 30% at go-live for done-with-you programs). Invoices are due upon receipt unless otherwise stated. Late payments may incur reasonable late fees and/or suspension of work until payment is received. Accepted methods: EFT to our designated account, and when enabled, online payment via approved gateway. All invoices will be issued under People and Pillar (Pty) Ltd. Outstanding payments must be settled before final deliverables or access is granted.

1.6 Changes and Out-of-Scope Work

Any request outside the defined SOW requires a change order documenting scope, timeline impact, and additional fees. We will not proceed with extra work without written acceptance of the change. Examples: additional pages beyond agreed site structure; custom development not specified in original scope; expanded content beyond stated counts; additional revisions beyond agreed rounds; integration of tools not listed in the original proposal.

1.7 Intellectual Property and Framework Protection

Our methodologies, frameworks, working files, templates, processes, diagnostic tools, and strategic models remain our exclusive property. No transfer of ownership occurs unless explicitly stated in the SOW and fully paid.

Your License: Upon full payment, you receive a non-exclusive, non-transferable license to use final deliverables (websites, documents, strategies) internally for your business, implement frameworks as instructed for your own operations, and access and use digital products for internal business purposes.

You May Not: resell, sublicense, or redistribute our frameworks, toolkits, or methodologies; teach our frameworks to third parties or use them in your own consulting or training; publicly distribute digital products or course materials; reverse-engineer our proprietary processes; or remove or modify our attribution from deliverables.

Framework Licensing: If you wish to use our frameworks in your own client work or training, contact us for commercial licensing terms.

1.8 Client Logo and Case Study Usage

With Permission: We may request permission to display your company logo in our portfolio or website, create anonymized or attributed case studies highlighting outcomes, and reference the engagement type and general results.

Your Rights: You may grant or withhold permission at any time, request anonymization, or request removal of existing case studies or logos by emailing hello@peopleandpillar.com.

Default Position: Without explicit written permission, we will not display your logo or create attributed case studies.

1.9 Third-Party Tools and Services

We use trusted third-party tools to deliver services and operate our website:

Framer: website hosting and building.

Cloudflare: hosting, security, and content delivery.

Cal.com: scheduling and booking.

Notion: client command centres, project management, and content management.

Google Workspace (Gmail, Calendar): business communication and scheduling.

Substack: newsletter and email content delivery.

Gumroad (via Stripe): digital product sales and payment processing.

PayPal: international payment processing.

PayFast: South African payment processing.

Google Tag Manager: website tag management and consent-based analytics.

n8n (self-hosted on Elestio): workflow automation, form processing, and automated responses.

Fathom, Fireflies, and Granola: recording and transcription of discovery, alignment, and review calls, with your consent.

What This Means: Your data may be processed by these providers under their terms and privacy policies. We select vendors with strong security and privacy practices. You are responsible for maintaining accounts we set up on your behalf. We are not liable for third-party service outages or changes to their terms.

1.10 Recording and Documentation Consent

Call Recordings: Discovery calls, alignment sessions, and review meetings may be recorded and transcribed (via tools such as Fathom, Fireflies, and Granola) for accurate capture of your voice, preferences, and positioning insights, quality assurance and team training, and reference during content development. By participating in scheduled calls, you consent to recording. Recordings are stored securely and not shared publicly.

Screen Recordings: We may deliver video walkthroughs via screen recording, which may include your systems, dashboards, and command centres. You retain rights to these recordings and may download or share them internally.

1.11 Subcontractors and Team Members

We may engage subcontractors or specialized team members to deliver certain aspects of services. All are bound by confidentiality and quality standards equivalent to our own. We remain responsible for all work delivered.

1.12 Confidentiality

Both parties agree to keep non-public information confidential, use it only for the engagement, and not disclose it without prior written consent. Exceptions: information that is publicly available, independently developed, or required to be disclosed by law. Confidentiality obligations survive termination.

1.13 Warranties and Disclaimers

What We Provide: Professional services and digital products based on industry best practices, proven frameworks, and strategic judgment. We commit to delivering work that meets the acceptance criteria defined in your SOW.

What We Do Not Guarantee: specific revenue, growth, or performance results; outcomes dependent on your implementation, market conditions, or timing; search engine rankings, traffic volumes, or conversion rates; or that your market will respond in any particular way.

No Legal, Tax, or Financial Advice: Our strategic guidance does not constitute legal, tax, accounting, or financial advice.

As-Is Basis: Digital products are provided as-is with no warranty beyond what is described in the product listing.

1.14 Liability Limitations

Our Maximum Liability: Limited to the total fees you paid us for the specific engagement in the 6 months preceding the claim.

Excluded Damages: indirect, consequential, or incidental losses; lost profits, revenue, or business opportunities; lost data (you are responsible for backups); third-party claims arising from your use of deliverables; outcomes resulting from your implementation decisions.

Your Indemnity: You agree to indemnify us against claims arising from content or data you provide that infringes rights or violates law, your use of deliverables in unauthorized ways, or breach of your obligations under these Terms.

1.15 Timeline Guarantees and Extensions

We honor stated delivery timelines provided you meet your responsibilities on time. Extension triggers include client delays, client absence from scheduled calls, requests for additional revisions beyond agreed rounds, and force majeure events. We will not charge additional fees for timeline extensions caused by client delays, but we cannot guarantee original delivery dates once delays occur.

1.16 Post-Delivery Support

Included Support: Defined in your SOW (e.g., 30-day support covers implementation questions, troubleshooting, and optimization guidance). Support Channels: Notion Command Centre, email, or scheduled calls as specified. Response Time: 24 to 48 hours during business days. After the support window, ad-hoc support, additional training, or ongoing advisory can be purchased separately.

1.17 Termination

By Either Party: Either party may terminate for material breach not cured within 10 business days of written notice.

By Client: You may terminate at any time by written notice. Fees for work performed, deliverables completed, and committed resources become due immediately.

By Us: We may terminate if payment is more than 14 days overdue, you materially breach confidentiality or IP terms, or you engage in abusive, threatening, or unlawful conduct.

Effect of Termination: Outstanding invoices become due immediately; we retain all IP rights as stated in Section 1.7; you retain access to deliverables completed and paid for; confidentiality obligations survive.

1.18 Dispute Resolution

Good Faith First: Before any formal action, parties agree to attempt good-faith resolution through direct communication. Governing Law and Venue: These Terms are governed by the laws of the Republic of South Africa; disputes will be resolved in the courts of Gauteng. Costs: The prevailing party may recover reasonable attorney fees and costs.

1.19 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, strikes, civil unrest, internet or infrastructure outages, and third-party service provider failures. Performance obligations are suspended during such events. If an event exceeds 30 days, either party may terminate without penalty.

1.20 Updates to Terms

We may update these Terms periodically. The effective date and version will be shown at the top of this page. Material changes will be announced via email to active clients and posted on this page. Continued use after changes constitutes acceptance.

1.21 Entire Agreement

These Terms, together with any SOW or proposal, constitute the entire agreement between you and us. No other representations, warranties, or agreements apply unless in writing and signed by both parties.

2. PRIVACY POLICY (POPIA-COMPLIANT)

2.1 Who We Are

People and Pillar (Pty) Ltd (Registration No. 2026/609064/07), trading as People & Pillar, is the responsible party for personal information processed via this website and in the course of delivering services.

Information Officer: Mercy Sawana (mercy@peopleandpillar.com)

Deputy Information Officer: To be appointed and registered once directorship registration is complete.

Privacy and data-rights queries: privacy@peopleandpillar.com

Our PAIA Section 51 Manual is available for download from the footer of this website.

2.2 Personal Information We Collect

Information You Provide: name, email, phone number, company name (via forms, booking, checkout); service interests, business challenges, positioning information (via intake forms, discovery calls); payment details (processed securely via Gumroad/Stripe, PayPal, or PayFast); brand assets, website credentials, and content you provide for projects.

Information We Collect Automatically: device type, browser, IP address; pages viewed, time on site, navigation patterns; referral source and search terms; cookies and tracking data (see Cookie Notice).

Recordings and Documentation: audio and video recordings of discovery and training sessions (with your consent), screen recordings for walkthroughs, and transcripts for voice extraction and positioning work.

2.3 Purpose and Lawful Basis

We process personal information to deliver services, communicate, process payments, improve services, and (with consent) send marketing.

Lawful Basis: contractual necessity, legitimate interests, consent (for marketing, withdrawable anytime), and legal obligation.

2.4 Data Sharing and Vendors

We share personal information only as necessary, with: Framer (website hosting), Cloudflare (hosting, security, CDN), Cal.com (scheduling), Notion (client command centres, content management), Google Workspace and Gmail (business email), Google Calendar (scheduling), Substack (newsletter delivery), Gumroad via Stripe (digital product sales and payment processing), PayPal (international payments), PayFast (South African payments), Google Tag Manager (consent-based analytics), n8n self-hosted on Elestio (workflow automation and form processing), and Fathom, Fireflies, and Granola (call recording and transcription, with consent).

Legal Disclosure: We may disclose information if required by law, court order, or to protect our rights. No Selling: We do not sell or rent your personal information.

2.5 Cross-Border Data Transfers

Some service providers process data outside South Africa (primarily the United States and European Union). When data is transferred internationally, we ensure appropriate safeguards as required by POPIA Section 72, including vendor commitments to data-protection standards consistent with POPIA, compliance with GDPR or equivalent frameworks where applicable, and contractual obligations requiring adequate protection. Specifically, Notion, Framer, Cloudflare, Cal.com, Gumroad, Substack, Google, and the call-recording providers process data on servers located outside South Africa, and we have verified each maintains standards consistent with POPIA.

2.6 Data Retention

Active Clients: duration of engagement plus 6 years for accounting and legal compliance. Marketing Contacts: until you unsubscribe or request deletion. Website Visitors: analytics data anonymized or deleted after 26 months. Recordings: discovery call recordings retained for 12 months unless you request earlier deletion. After retention periods, we delete or anonymize personal information unless legally required to retain it.

2.7 Security Measures

We implement reasonable technical and organizational measures: encryption in transit (HTTPS/TLS), access controls and password protection, secure cloud storage with reputable providers, regular security assessments, and staff and contractor training on data protection. No method is 100% secure, and we continuously improve our safeguards.

2.8 Data Breach Notification

In the event of a security compromise affecting your personal information, we will notify the Information Regulator via the eServices portal as required by POPIA Section 22, notify affected individuals as soon as reasonably possible, and provide details of the breach, the information affected, and the steps taken.

2.9 Your Rights Under POPIA

You have the right to access, correction, deletion (subject to legal retention), objection (e.g., direct marketing), restriction, and data portability. To exercise rights, email privacy@peopleandpillar.com. We respond within 30 days.

2.10 Marketing Communications

We send marketing emails only with your explicit consent. Opt out anytime via the unsubscribe link or by emailing hello@peopleandpillar.com. We may still send transactional emails related to services you have purchased.

2.11 Automated Decision-Making and AI

We use AI-assisted tools in our service delivery, content creation, and business operations. No automated decisions with legal or similarly significant effects are made without human review. AI tools support, not replace, professional judgment.

2.12 Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children and will delete it promptly if discovered.

2.13 Contact and Complaints

Privacy Questions: privacy@peopleandpillar.com. Complaints: contact us first. You may also lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za, enquiries@inforegulator.org.za, phone 010 023 5200, toll-free 0800 017 160.

2.14 Updates to Privacy Policy

We may update this Privacy Policy periodically. The effective date and version appear at the top. Material changes are announced on this page and via email to active clients.

3. COOKIE NOTICE

3.1 What Are Cookies

Cookies are small text files stored on your device that help websites function and improve your experience.

3.2 Types of Cookies We Use

Essential Cookies (always active): required for core functionality; cannot be disabled without breaking site features. Analytics Cookies (require consent): managed via Google Tag Manager; fire only after explicit consent. Functional Cookies: remember your preferences. Marketing Cookies (require consent): help tailor content and measure campaigns; fire only after explicit consent.

3.3 Consent and Control

On first visit, a consent banner lets you accept all, reject non-essential, or manage preferences by category. Non-essential cookies and scripts are blocked until you provide explicit consent. Continued browsing without a choice does not constitute consent. Change settings anytime via "Manage Cookies" in the footer.

3.4 Third-Party Cookies

Some features use third-party providers that may set cookies: Google Tag Manager and Analytics (consent required), Cal.com (scheduling embed), Gumroad (checkout). These providers have their own privacy policies.

3.5 Disabling Cookies

You can disable cookies in your browser settings. Some features may not work properly without cookies.

3.6 Updates

We may update this Cookie Notice periodically. The effective date appears at the top.

4. REFUNDS & CANCELLATIONS

4.1 Services (Consulting, Programs, Done-With-You Work)

Before Work Begins: cancel before the first scheduled session or delivery kickoff and we refund payments less any non-refundable deposits or administrative fees (typically 10% of total engagement fee or R2,500, whichever is lower). After Work Begins: refunds are calculated on work completed, resources committed, and deliverables provided. Rescheduling: provide at least 48 hours notice; late cancellations may count the session as delivered. Dissatisfaction: notify us within 7 days of delivery and we will address concerns or, if acceptance criteria were not met, provide a partial refund or remediation.

4.2 Digital Products (Toolkits, Templates, Courses)

All digital product sales are final once access is granted or downloads are provided. Exceptions: technical issues that prevent access and cannot be resolved, or where local consumer law requires it. Request process: email hello@peopleandpillar.com within 7 days of purchase.

4.3 Refund Process

Email hello@peopleandpillar.com with your order details and reason. We confirm eligibility and next steps within 3 business days. Approved refunds are processed within 14 business days to the original payment method.

4.4 Compliance

This policy aligns with South African Consumer Protection Act provisions to the extent applicable to professional services and digital products.

5. WEBSITE DISCLAIMER

5.1 Professional Judgment, Not Guarantees

We provide strategic advisory, frameworks, and digital products based on professional judgment and industry best practices. Outcomes depend on your implementation, market conditions, timing, and factors outside our control.

5.2 No Revenue or Performance Guarantees

We do not guarantee specific results, including revenue growth, client acquisition volumes, search rankings or traffic, or conversion rates. Case studies and testimonials reflect specific client experiences and are not typical results.

5.3 No Legal, Tax, or Financial Advice

Content on this website is for general informational purposes. It is not legal, tax, accounting, financial, or investment advice.

5.4 Third-Party Links

Our website may link to third-party sites. We are not responsible for their content, privacy practices, or accuracy. Links do not imply endorsement.

5.5 Website Availability and Accuracy

We make reasonable efforts to keep this website available and accurate, but do not guarantee uninterrupted access or that all information is current at all times. We may modify, update, or remove content without notice.

5.6 Third-Party Trademarks and Tool Recommendations

We sometimes feature, recommend, or link to third-party tools and platforms, such as Notion, Framer, and others. All third-party names, logos, and trademarks belong to their respective owners, and their appearance does not imply partnership or endorsement unless we state it. Where we have an affiliate or partner relationship with a tool, we disclose it. We recommend tools based on our own experience, but we do not control them and give no guarantee as to their performance, availability, pricing, or terms. Your use of any third-party tool is governed by that provider's own terms and privacy policy.

PAIA MANUAL

Our Promotion of Access to Information Act (PAIA) Section 51 Manual is available for download as a PDF. It describes the records we hold, how to request access to information, and our procedures for handling such requests.

CONTACT US

Questions about these policies: hello@peopleandpillar.com

Privacy or data-rights inquiries: privacy@peopleandpillar.com (we respond within 30 days)

Address: 10 Peter Avenue, Kempton Park, Johannesburg, Gauteng

DISCLOSURE

People & Pillar™ is a trading name of People and Pillar (Pty) Ltd (Registration No. 2026/609064/07). All services, digital products, invoices, and receipts are issued by People and Pillar (Pty) Ltd.

Version: v3.0

Effective Date: 28 August 2026

Last Reviewed: 28 August 2026

CHANGE LOG

v3.0 (28 August 2026): Legal entity changed from sole trader (Mercy Sawana) to People and Pillar (Pty) Ltd (Reg. No. 2026/609064/07) throughout, including responsible party and invoicing. Information Officer set to Mercy Sawana; Deputy Information Officer pending directorship registration. Third-party tool list corrected: Make.com replaced with n8n self-hosted on Elestio; Cloudflare added; Fathom, Fireflies, and Granola added as call recording and transcription processors. Third-party trademarks and tool-recommendation clause added (5.6). Retired framework names removed from the intellectual-property clause. Corrected an invalid review date.

v2.0 (31 May 2026): Named Information Officer and Deputy; updated third-party tools; added PAIA Section 51 Manual reference; added data breach notification clause; updated AI statement; strengthened cookie consent; updated Information Regulator contact details; replaced Privacy Shield reference with POPIA Section 72 language.

v1.0 (19 November 2025): Terms of Service, Privacy Policy, Cookie Notice, Refunds & Cancellations, and Website Disclaimer published.